Terms of Service

1. The agreement

These Terms govern your use of GiftSello ("the Platform", "we"). By creating an account, submitting a gift card, or placing an order you accept them, together with the Seller Agreement, Refund Policy, AML / KYC Policy and Privacy Policy, which form part of these Terms. If you do not agree, do not use the Platform.

2. Who can use the Platform

You must be 18 or older and able to enter a binding contract. One account per person. You may not use the Platform from a jurisdiction under comprehensive international sanctions. We may ask for identity verification at any time and may refuse service to anyone.

3. What the Platform does

The Platform buys unused gift cards from users ("sellers"), has each card verified by a real person, credits the seller's wallet, and lists verified cards for sale to other users ("buyers"). GiftSello is a marketplace, not a bank, exchange or money transmitter, and is not affiliated with, endorsed by or sponsored by any gift card brand. Brand names and logos belong to their owners.

4. Selling gift cards

4.1 Your warranties. Every time you submit a card you warrant that: you own it and obtained it lawfully; the code is unused and holds the balance you entered; you have not shared the code with anyone; the card is not stolen, bought with a stolen payment method, or obtained through a scam; and you will not use, redeem, resell or attempt to recover the code after submission.

4.2 Exclusive submission. Submitting a card gives the Platform the exclusive right to verify, hold, redeem or resell it. Submitting the same card elsewhere, or redeeming it yourself, is fraud.

4.3 Estimate and deduction. Before you submit you see an estimate: the face value minus a fixed deduction for that card type (currently 2% on e-money cards and 5% on travel, shopping and every other card, 10% on gaming cards; the rate shown on the card page is the one that applies). The estimate is a USD figure; cards in other currencies are converted at the rate shown at submission. There is no listing fee and no charge for a rejected card.

4.4 The 24-hour guarantee. For a complete, eligible submission we verify the card and credit your wallet within 24 hours of the time you submit. A submission is complete when every field the card requires is filled correctly and eligible when the brand and country are accepted, the card is unused, within any monthly limit, and your account is in good standing. If the verified balance differs from what you entered, we offer you a revised amount to accept or decline within the same window. The guarantee is a promise about time, not a promise that every card is approved. If we miss the window for a complete, eligible submission, tell support and we will prioritise the card and credit you at the original estimate.

4.5 Rejection. Cards that fail verification, are used or short on balance, come from an unsupported brand or region, are near expiry, are duplicates, or raise fraud concerns are rejected. The reason is shown in My Sales and e-mailed to you. Nothing is deducted from your wallet for a rejection. A fingerprint of every submitted code is retained so it cannot be resubmitted.

4.6 Reversal. If a card you were credited for later proves invalid, partially used, used after submission, or fraudulently obtained — including where a buyer makes a valid claim or the brand cancels the card — we reverse the credit, plus any replacement cost, from your wallet. If your balance does not cover it, the account is frozen until it is settled. Deliberate fraud leads to permanent closure and referral of evidence to law enforcement.

4.7 Limits. Monthly selling limits apply by verification tier (currently $2,000 without ID verification and $5,000 with it), and an account without ID verification can buy up to $5,000.00 of gift cards per calendar month (no limit once verified); see the AML / KYC Policy. We may change accepted brands, rates and limits at any time; the rate you were shown at submission stays fixed for that card.

5. Wallet

5.1 Your wallet holds a USD balance. Sale credits, refunds and balance you add are recorded in USD regardless of the card's currency.

5.2 Hold. A sale credit becomes withdrawable 24 hours after it lands; during the hold you can still spend it on the Platform. We may extend a hold where a card or account is under review.

5.3 Withdrawals. Every withdrawal requires a one-time identity verification (see the AML / KYC Policy). Once verified, you can withdraw proceeds from sold gift cards — no earlier than 24 hours after they are credited, and exclusively in cryptocurrency — to a crypto address you control on any supported coin and network (minimum $50.00, network fee shown before you confirm). Withdrawals may be delayed for security review. Crypto transactions are irreversible — you are responsible for the address and network you enter.

5.4 Welcome credit. New accounts receive a $5.00 welcome credit (and any referral or promotional credit, where offered). It is shown separately from your selling credit, can only be used to buy gift cards on the Platform and can never be withdrawn or exchanged for cash.

5.5 Buying. Gift cards are sold at their face value converted to USD at the live rate, less a flat discount of 8% (4% on e-money cards), only while in stock and only for cards worth $5 or more. The price shown at checkout is the price you pay. A code is reserved for your order when you place it and released if the payment window ends unpaid.

6. Buying verified cards

6.1 Every card listed for sale has been verified by a person. Prices are shown in USD. You can pay with cryptocurrency through our payment processor or with your wallet balance.

6.2 Region. A gift card works only in the country or store region it was issued for. The region is written on every listing; check it before you pay. We do not refund cards bought for the wrong region.

6.3 Delivery. The code is shown on your order page and e-mailed to the address on the order once payment is confirmed. A delivered code is a revealed digital good and cannot be returned or cancelled.

6.4 Problems. If a delivered code is invalid, already redeemed or short on balance, report it within the window in the Refund Policy and you receive a replacement or a wallet refund after verification.

6.5 Crypto payments. Under- and overpayments, expired invoices and wrong-network transfers are handled as described in the Refund Policy. We are not responsible for fees charged by your wallet or exchange.

7. Prohibited use

You must not: submit stolen, fraudulently obtained, used or already-submitted cards; redeem or share a code after submitting it; sell cards on behalf of someone else without telling us; open multiple accounts or use other people's accounts to get around limits; use the Platform to launder money or evade sanctions; withdraw to a wallet that is not yours; scrape, automate, attack or probe the Platform; or harass staff.

8. Suspension and closure

We may hold balances, suspend or close your account if you breach these Terms, if we suspect fraud, if the law requires it, or if we cannot complete verification. You may close your account at any time once your balance is withdrawn or spent and no review is open. Records are kept as described in the Privacy Policy.

9. Disclaimers and liability

Gift cards are issued and honoured by their brands; we do not control brand-side restrictions, expiry or regional locks. The Platform is provided "as is" to the extent the law allows. Our total liability for any claim is limited to the value of the transaction that gave rise to it, and we are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited by law.

10. Taxes

You are responsible for any tax due on money you receive from selling gift cards in your country.

11. Changes

We may update these Terms. Material changes are e-mailed to account holders before they take effect; continued use after that date is acceptance. The version on this page is the current one.

Wallet, added balance and withdrawals

Added balance is for purchases only. Funds you add to your wallet, refunds, promotional and referral credit are spendable on gift cards on GiftSello and are never paid out, in any form, to you or to anyone else. This rule exists to keep the Platform from being used to move money, and no support request can change it.

Only sale earnings leave the Platform. Credit from gift cards you sold becomes withdrawable 24 hours after it is credited (the cooling period), and is paid exclusively in cryptocurrency to an address you provide and control. We do not offer bank transfers, cash, payment-app or third-party payouts, and we do not send funds to an address that belongs to someone else. Minimum withdrawal and any network fee are shown before you confirm.

Identity before every payout. Every withdrawal requires a completed identity verification (government ID and country) and may require proof of the source of the gift cards you sold. We may hold a withdrawal while a buyer report, a balance check or a verification is open, and we may refuse or reverse a withdrawal where we suspect fraud, money laundering, sanctions evasion or a breach of these Terms.

Irreversible transfers. Cryptocurrency transfers cannot be recalled. You are responsible for the address, memo or tag and the network you enter; funds sent to the details you gave are deemed delivered.

Compliance, monitoring and restrictions

We screen accounts and transactions against sanctions lists and for patterns of fraud and money laundering (structuring below limits, many accounts on one device, cards obtained with stolen payment details, mismatched identities, unusual velocity). We may ask for additional documents at any time, limit, freeze or close an account, retain balances during an investigation, reverse credits for cards found invalid or fraudulently obtained ("clawback"), and report to and cooperate with payment partners, card issuers, regulators and law enforcement. A frozen account may raise a grievance (below); the decision is reviewed by a person who did not take it.

Grievances

If a completed transaction went wrong — an order you paid for, a sale that was paid or rejected, or a withdrawal — you may register a grievance at https://giftsello.com/grievance.php. Each grievance receives a ticket number, an answer from the Grievance Officer within 48 hours and a decision within 15 days, by e-mail and on your account. If you disagree with the decision, you may ask for a second review within 30 days. The full process is in the Grievance Redressal Policy, which forms part of these Terms. The Grievance Officer can also be reached at support@giftsello.com.

Prohibited use — payments

You may not use GiftSello to launder money, to move funds on behalf of a third party, to convert added balance into cryptocurrency, to buy gift cards for a stranger who contacted you online ("romance", "job", "tax" and "prize" scams), or to settle a debt someone claims you owe. If you were told to buy a gift card to receive money, stop and contact us — you are being defrauded.

12. Contact

support@giftsello.com or the help centre.