AML / KYC Policy

Why this policy exists

A marketplace that pays people for gift cards is an obvious target for anyone trying to turn stolen cards or scam proceeds into money. This policy is how GiftSello keeps that out: so that honest sellers are paid quickly, buyers of verified cards get cards that work, and we meet anti-money-laundering, counter-terrorist-financing and sanctions obligations. It applies to every account.

Verification tiers

Tier 0 — e-mail verified. Sell up to $2,000 of gift cards per calendar month and buy up to $5,000.00 of verified cards per calendar month. No identity document needed. Withdrawals are not available until your identity is verified.

Tier 1 — government photo ID (verified once). Sell up to $5,000 per month and buy without a monthly limit. Withdrawals enabled: sale proceeds in cryptocurrency only, to your own crypto wallet (from $50.00, 24 hours after crediting, sent within 24 hours); added balance, refunds and promotional credit are never paid out.

Tier 2 — ID plus proof of address. Higher monthly limits, set individually after review. Ask support.

Limits are measured on the face value of cards submitted, counted when the card is approved. We may ask for verification at any level — including below these thresholds — when activity looks unusual, and we may lower a limit while a review is open.

Every withdrawal requires KYC

Before your first withdrawal you upload one government-issued document: the accepted types depend on the issuing country and are listed on the verification form (for example passport, national ID card, driving licence, Aadhaar, state ID). Review usually takes a few hours and never more than 24–48. Identity is verified once; the document is reviewed by a person, stored in a private folder that is not web-accessible, and never shared with third parties. Your verified country is taken from the document.

Crypto withdrawals go only to a wallet you control. Every crypto address is screened, and withdrawals to addresses linked to sanctioned entities, mixers or known theft are refused.

Monitoring

Every submission and every account is screened, automatically and by the people who verify cards. Signals we act on include:

• Many cards of the same brand submitted in a short time, or amounts that stay just under a limit.
• Several accounts sharing a device, IP range, payout address.
• Cards whose purchase pattern matches known scam types — cards bought under instruction from a stranger, "fee" or "fine" payments, cards from compromised retailer accounts.
• A brand reporting a card as cancelled, charged back or stolen after we bought it.
• Buyers repeatedly claiming dead codes, or purchases immediately followed by withdrawals that look like layering.

A flagged submission may be refused, or held past the usual guarantee window while we ask you questions — in which case the card is not "complete and eligible" until you have answered. A flagged account may have its balance held, limits reduced, or be closed. Where a card proves stolen the credit is reversed and the account closed; see the Seller Agreement.

Refusing cards

We refuse any card we cannot satisfy ourselves is legitimately owned. We do not have to prove fraud to decline a card, and we do not always explain the specific signal that led to a refusal, because doing so would teach fraudsters how to avoid it. A refused card is never charged for and is returned to you unused — a one-way fingerprint of the code is kept so it cannot be resubmitted.

Restricted jurisdictions

The Platform does not serve residents of, and blocks transactions connected to, countries and regions under comprehensive international sanctions. Attempting to get around this with a VPN or a relative's account is a breach of the Terms and leads to closure.

Records and reporting

We keep identification, transaction and verification records for the period applicable law requires (typically 5 years after the relationship ends), including the fingerprint of every submitted code, the verification outcome, payout destinations and IP history. We cooperate with lawful requests from regulators and law enforcement, and we report suspicious activity where we are obliged to. We will not tell you if a report has been made about your account where the law forbids it.

Your side

Keep your details accurate, sell only cards that are yours, withdraw only to accounts and addresses you control, and answer verification questions promptly. That is all most people ever need to do. Questions: support@giftsello.com.

Payout rules that prevent laundering

No cash-out of added funds. Added balance, refunds and promotional credit can only buy gift cards; they are never withdrawn, in any currency. Only earnings from gift cards you sold can be withdrawn, after a 24-hour cooling period, in cryptocurrency only, to an address you control, and only after a completed identity verification — for every withdrawal, with no exceptions. We never pay a third party and never send to an address given to us by someone other than the account holder.

Enhanced checks

We may require proof of the source of the gift cards you sell (purchase receipts, the e-mail the card was delivered to), proof of address, a selfie with the document, or an explanation of a transaction, and we may hold the related funds until satisfied. Accounts that sell at a volume or a pattern inconsistent with personal use, that share a device, address or wallet with another account, or that appear on a sanctions or fraud list are frozen pending review. Politically exposed persons and residents of high-risk jurisdictions are subject to enhanced due diligence or refused.

Suspicious activity

We keep internal suspicious-activity records, report where the law requires, and cooperate with card issuers, payment partners and law enforcement, including by freezing funds on their request. We do not inform a customer when a report concerns them where the law prohibits it.

Complaints about compliance decisions

A customer whose account was frozen, whose withdrawal was refused or whose sale was rejected may register a grievance under the Grievance Redressal Policy. The Grievance Officer answers within 48 hours and a person who did not take the original decision decides within 15 days. Compliance holds remain in place while the grievance is open.

Training and review

Staff who review sales, withdrawals and verifications are trained on these rules; this policy is reviewed at least yearly and whenever our services or the law change.