Refund Policy

Two sides use GiftSello: people selling gift cards to us, and people buying the verified cards we list. The rules are different for each, so this page is in two parts.

Part A — Buyers of verified cards

The delivered-code rule

A gift card code is a digital good that is used up the moment it is revealed. Once a code is shown on your order page or e-mailed to you, the order cannot be cancelled, returned or refunded because you changed your mind. The exceptions below exist because something was wrong with the card, not because you no longer want it.

What is covered

Every card we list was verified by a person before it went on sale, so problems are rare. If a code you bought is invalid, already redeemed, or carries less than the stated balance, you are covered: you get a replacement card of the same brand, country and value where we have one, otherwise a full refund to your wallet. Wallet refunds are spendable immediately and withdrawable like any other balance.

How to claim

Open My Purchases → Problem with this code within 24 hours of delivery.
Tell us exactly what the brand's site or app said when you tried to redeem, and attach a screenshot of the message. A claim without proof of the error cannot be upheld — "it didn't work" is not enough on its own, because we have to check the card against the brand.
Do not keep retrying the code on different accounts while the claim is open; brands sometimes lock a card after repeated attempts.

We confirm the claim with the brand's balance check and, where needed, with the seller's verification record. Most claims are decided within 24–48 hours and you are e-mailed the outcome. An upheld claim is settled the same day it is decided.

Wrong-region purchases

The country or store region is written on every listing, on the card page and next to the price at checkout. A card bought for the wrong region (an Amazon US card redeemed on Amazon UK, for example) is a working card that was used in the wrong place, and is not refundable. If you notice the mistake before you reveal the code, contact support straight away — an unrevealed order can usually be swapped.

What is not covered

Claims made more than 24 hours after delivery.
A code that redeemed successfully and is disputed afterwards.
Brand-side account restrictions, lock-outs or regional blocks caused by redeeming outside the card's stated region or against the brand's terms.
A code you shared with someone else before redeeming it.
Delivery to an e-mail address you typed incorrectly. Contact support at once and we will try to help, but a code delivered to a valid mailbox cannot be recalled.

Crypto payments: expiry, underpayment, overpayment

Prices are in USD. When you pay with crypto, the payment page shows the amount to send and holds the price for about 30 minutes. Unpaid orders simply expire — nothing is charged and the card goes back on sale. If you send less than the amount shown, you can top up the difference before the window closes; otherwise what you sent is credited to your wallet. If you send more, the excess is credited to your wallet. A payment that arrives after the window closed is credited to your wallet in full. Coins sent on a network other than the one shown may not be recoverable; contact support with the transaction hash immediately. Orders paid from wallet balance are debited and delivered at once.

Part B — Sellers

No fees, nothing lost on rejection

Selling a gift card costs nothing: no listing fee, no commission on top of the deduction shown on the estimate, no charge for a card we reject. If your card is rejected, the reason is shown in My Sales and e-mailed to you, and nothing is deducted from your wallet. You can resubmit after fixing a correctable problem (a mistyped code, a missing PIN, a clearer photo).

The estimate is what you get

The USD estimate shown before you submit is the amount credited on approval, within 24 hours of a complete, eligible submission. If the verified balance differs from what you entered, you are offered a revised amount and can accept or decline it; declining returns the card to you unused.

Cancelling a submission

You can cancel from My Sales at any time before the card is approved. After approval the card belongs to the Platform and the sale cannot be undone.

When a credit is reversed

A credit is not a refund to you and can be reversed if the card later proves invalid, short, used after submission, cancelled by the brand or fraudulently obtained — for example when a buyer makes a valid claim within their 24-hour window. The details are in the Seller Agreement, section 6.

Withdrawals

A withdrawal request can be cancelled from Wallet while it is still pending. Once a crypto withdrawal has been broadcast it cannot be recalled, so check the address account details before you confirm.

Questions

Open a ticket from the help centre with your order number or sale number, or e-mail support@giftsello.com.